Ivory Lace Kimono

 

Because we order from a variety of manufacturers, sizing varies from item to item.  For a more accurate description we provide a measurement chart on each item's page.  We measure each item (if applicable) bust, waist, length, inseam, rise etc. in inches.

Important Shipping Update 🇨🇦
Due to the anticipated Canada Post strike, we recommend providing a physical address (no P.O. Boxes) so we can ship thru Purolatorto ensure timely delivery.

Shipping to P.O. Boxes via Canada Post will remain available at your own discretion, but may result in delays.

We appreciate your understanding and continued support!

 SHIPPING

Orders are typically processed within 1-2 business days. During high-volume sales, such as Black Friday and Boxing Day, processing times may extend to 3 business days.

We offer flat-rate shipping across Canada for $10.00. Enjoy FREE SHIPPING on orders over $100.00 (before tax).

For U.S. orders, we offer flat-rate shipping for $15.00. FREE SHIPPING is available on orders over $150.00 (before tax). Please note that duties and taxes may apply upon delivery for international orders, and are the responsibility of the customer.

All packages are shipped via either Purolator or Canada Post, depending on the delivery address and shipping cost.  

We understand that returns are sometimes necessary, but they can be costly and time-consuming for everyone. To help ensure you’re happy with your purchase, we encourage you to reach out with any questions about sizing, length, material, or other details before ordering. You can contact us at hello@thepinkporcupine.ca or message us on Facebook or Instagram—we’re happy to help! Our goal is to provide a seamless shopping experience and meet your expectations while minimizing the need for returns.

We’re happy to offer exchanges! To process an exchange, the original item must be returned to our warehouse. Once we receive your return, you’ll be issued a store gift card that can be used to purchase the correct size or any other item of your choice.

Please note: With the potential for service disruptions due to a Canada Post strike, we recommend using an alternative shipping carrier to ensure your return arrives without delay. If you have any questions or need help with the return process, feel free to contact us!

We only provide refunds in the form of store credit. To be eligible, your return must be postmarked within 14 days of receiving your purchase. Unfortunately, if more than 14 days have passed, we cannot offer store credit or exchanges.

For store pickup orders, the 14-day period begins when your item is available for pickup. If you purchase an item during our warehouse hours or at an event, the 14-day window starts from the purchase date. If you request us to hold an online order, delaying the shipping date, the return period still begins on the original order date.

Shipping costs are non-refundable on returned items, and customers are responsible for return shipping fees.

Please do not send back items that fall outside our return window or do not meet our return requirements, as we cannot ship them back free of charge.

Final Sale: All sale items, accessories, and undergarments are FINAL SALE and cannot be returned.  All items purchased during a promotional sale are FINAL SALE and cannot be returned.

If you're unsure whether your item is eligible for return, please contact us before sending it back.

To be eligible for a return, your item must:

• Be unworn with tags attached.
• Be in its original condition as received.
• Be free of odors, including smoke or perfume.
• Have no stains from makeup or deodorant.
• Not be an accessory, undergarment, sale item or item purchased during a promo sale.
• Be returned within the required timeframe.

If your item meets the return criteria, there’s no need to notify us beforehand. Please include a copy of the packing slip or receipt with your return. Returns without supporting documents may experience delays in processing store credit.

ALL RETURNS CAN BE SHIPPED TO:

The Pink Porcupine
707 1st Street West
Brooks, Alberta
T1R 0N3

 

Store credit is issued within five business days of receiving your return, and you will be notified via email once it has been processed.

• Store credits cannot be combined.
• Store credit never expires and can be used online or in-store.
• It cannot be applied to an order that has already been placed.
• We do not offer refunds for any orders.

   

   

  Defective or Damaged Merchandise

  All items are carefully inspected and packaged prior to shipping to ensure they are free of defects. Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you must notify us within 3 days of delivery regarding any quality issues.

  Please email us at hello@thepinkporcupine.ca.

  Worn or washed items will not be accepted for an exchange or refund.